Please read these General Terms and Conditions (“GTC”) carefully before making a reservation on the wawretreats.com website (or on the “WAW website”). When you make a purchase on the Site, you agree to accept these GTC.
All correspondence in relation with your reservation should be sent to:
Workouts Around the World, Valinaris Subdivision – VILLAREAL Building – Apartment 10, 97232 Le LAMENTIN – MARTINIQUE
Or be sent by e-mail to firstname.lastname@example.org
1. Purpose of the GTCs
1.1. These conditions are addressed to the user who, having full legal capacity, places one or more orders on the WAW website.
1.2 This platform is managed by Workout Around the World (W.A.W) Retreats, an association registered in the national directory of associations under the number: W9M1010476, SIRET: 84755619800012 whose registered office is located in Lotissement Valinaris – Bâtiment VILLAREAL – Appartement 10, 97232 Le LAMENTIN – MARTINIQUE
1.3 The Customer hereby declares that he/she is of full age (at least 18 years of age) and has the legal capacity to enter into this Agreement in accordance with the provisions of these GTC, which he/she fully understands and accepts. The user agrees to assume full financial responsibility for any purchase from this Site to the WAW Association. The Customer further declares that all information provided to access and use this Site is true, complete and accurate and undertakes to update it.
2. Products offered by WAW
2.1. The characteristics of the products and services offered for sale are presented in the “Editions” section of the WAW website.
The photographs do not fall within the scope of the contract.
2.2. WAW. cannot be held liable if errors have occurred. All texts and images presented on the WAW website are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
2.3. The Editions are offered for sale until tickets are unavailable. In the event of an order for an Edition whose places are unavailable, the User will be informed of this unavailability as soon as possible, by e-mail or by post.
2.4. The “Editions” section of the WAW website indicates the prices in euros, all taxes included, excluding shipping costs. The amount of VAT is specified when the customer selects a product and the administrative costs appear on the screen at the end of the customer’s selection of the different products. WAW reserves the right to modify its prices at any time but the products ordered are invoiced at the price in effect at the time the order is placed.
3. Order Modalities
3.1 WAW Retreats, through the site, offers an all-inclusive fitness retreat-type accommodation service in various countries around the world.
A purchase on this site refers to any type of order for products or services made with payment obligation and confirmed by WAW. By purchasing fitness retirement products or services (Editions) through this site, the Customer enters into a contract directly with WAW Retreats.
3.2. The Editions are sold in limited quantities. They are offered until the available places are exhausted.
3.3 When booking on the site, the User must ensure that he/she has verified that (i) the surnames/forenames of the participants in the Editions are spelled correctly and correspond to the surnames/forenames indicated on the passport/identity card that will serve as a travel document when checking in, (ii) the e-mail address on which the customer wishes to receive all these travel documents is correct and the telephone number indicated (any error may entail additional costs).
3.4 The products or services are presented on the basis of a detailed sheet where the buyer will have the opportunity, before definitively validating his order, to read the description of the product or service offered for sale, the selling price as well as the available reservation terms.
3.5 Prices are confirmed at the final stage of the booking when the Customer clicks on “Pay with PayPal”. The price varies according to the Edition and the package chosen (All inclusive, i.e. flight ticket included, or Land Edition).
3.6 After having placed an order and after having checked the contents of the order in his basket and, if necessary, having modified it, the Customer declares that he fully and unreservedly accepts all the present GCS. The Client receives a confirmation email which will constitute the contractual document. This first confirmation email will provide full details of the products or services requested. WAW’s obligation to deliver the products or services will be subject to the payment being made in full.
3.7 Payment is an essential condition of the contract, the order will be cancelled for non-payment. This also applies to any rejection of payment, regardless of the cause. Before receipt and collection of the full payment, W.A.W Retreats is therefore not required to perform its service. In all cases, the Customer is responsible for the payment of all agreed amounts for the products or services ordered.
3.8 WAW Retreats reserves the right to cancel an order if there are reasonable grounds to believe that it is fraudulent. In this case, WAW Retreats will try to contact the User using the email address provided when ordering. If WAW Retreats is unable to contact the Customer, WAW reserves the right to cancel the order without obligation on our part.
3.9 WAW Retreats informs that the electronic document by which the contract is made represents the confirmation of purchase that the Customer receives by email.
3.10 To make a reservation, the User may either:
pay a non-refundable deposit of 500€ to block your place. The User must pay the full amount no later than 30 days before the departure date.
Pay the full amount at once, 30 days before the departure date Transactions are carried out on the PAYPAL website. Orders awaiting payment will be placed in the basket after 48 hours. Failed orders, or, pending payment will be put in the basket after 24 hours. Cancelled orders will be placed in the trash after 48 hours.
Completed orders are recorded and made anonymous after 2 years after the transaction.
4. Cancellation and refund policy
4.1 Any deposit paid shall not be refundable.
4.2 To receive a refund of 50% of the amount of the order, the cancellation must be made 30 full days before the scheduled departure date for the Edition in question. Consequently, if the traveller cancels less than 30 days in advance, the nights he or she is unable to spend are not refunded.
4.3 WAW retreats reserves the right to grant a full refund to a Customer who cancels his order less than 30 days before the date of departure of the Edition when the latter proves a case of force majeure, in accordance with the regulations in place.
5. Applicable law and dispute resolution
5.1 These General Terms and Conditions of Sale are governed by French law or, if you reside in a country other than France, by the law of the country where you reside.
5.2 Any dispute relating to these general terms and conditions of sale or orders placed pursuant to them shall be subject to the jurisdiction of the court of the Customer’s place of residence, unless it decides to bring the dispute before another competent court, such as in particular: the place where WAW Retreats’ registered office is located, the place where it was located at the time the contract was concluded, the place where it was located at the time the harmful event occurred.
5.3 WAW Retreats further indicates that in the event of a dispute, the Customer may have free access to the conventional mediation procedure or another dispute resolution method, as provided for in the Consumer Code concerning “the mediation process for consumer disputes”.
This mediation mechanism may be accessed :
– electronically: XXXX ;
– or by post: XXXXXXXX
5.4 In accordance with Article L 612-1 of the Consumer Code, one of the prerequisites for XXXXXX’s review of the dispute is the following: the consumer must justify having previously attempted to resolve his dispute directly with WAW Customer Service, by a complaint submitted by mail or e-mail.